Shipping policy
Effective date: 1 January 2026
We offer complimentary worldwide shipping on ONYX orders above $100.
Order Processing
All orders are processed within 1–3 business days.
Once your order has been dispatched, you will receive a tracking number via email.
New ZealandNew Zealand Shipping
- Free standard shipping on all orders over $100
- Estimated delivery: 1–3 business days
- All orders are sent with tracked shipping
International
- Free worldwide shipping on orders over $100
- Estimated delivery: 5–10 business days, depending on destination
- All orders include tracking
Please note:
Delivery times may vary slightly due to customs or local courier delays
Customs duties and import taxes (if applicable) are the responsibility of the customer
Additional Information
- We are not responsible for delays once the parcel has been handed to the courier
- Please ensure your shipping details are entered correctly at checkout, as we are unable to redirect orders once dispatched
